We appreciate your feedback.
How long have you been utilizing DriverFacts as your third-party administrative service?
Choose an option
Less than one year
How did you hear about DriverFacts?
I was already using DriverFacts for ordering work histories
Another carrier recommended DriverFacts
I found DriverFacts's phone number on their website
Spoke with a staff member at a conference
If you selected other, please state below:
What was your company’s process to respond to prospective employer’s work history requests prior to using DriverFacts?
Utilized another third-party service
We were looking up records/files and filling out forms to send back to requestors manually
Why did you switch to DriverFacts?
What were your biggest pain points of your original method of processing prospective employer requests?
It took too much time
Not cost effective
Files were not up to date
Had to look in too many locations for information
What was the breaking point where you decided to look for a solution?
Not enough staff
Too frustrated with process
Did you have initial concerns about using DriverFacts? If so, what were they?
What other methods (in house/external) did you try before reaching out to DriverFacts?
Processed once a month
What other solutions did you consider?
What made you decide to use DriverFacts?
Data display options
Ease of data upload
Acceptance of any data format
The Morning Report©
What were the criteria you used to make the decision to utilize DriverFacts services?
What results/changes did you see once you started using DriverFacts? How did it make work life better or easier?
What do you feel is the biggest benefit/advantage to using DriverFacts? Were there any advantages you discovered after using the product more regularly?
What types of goals or tasks are you using the product to accomplish?
How would you explain DriverFacts to a company who may not understand the services offered?
If you could change anything about DriverFacts, what would it be and why?
What is your favorite thing about DriverFacts?
Would you recommend DriverFacts to other companies? What's one thing you would want someone who is considering DriverFacts to know?
Are there any quantifiable metrics that you use to measure the impact of DriverFacts, like improvements in productivity or time savings? Can you share any of those numbers?
What has your team been doing with the time/budget/etc. they save?
What tool or service do you wish was available to simplify your processes? Do you have any feature requests or suggestions for our team?
How can DriverFacts staff serve you better? Is there anyone else on your team you think we should talk to?
What are the biggest challenges on the horizon for your industry?
Are there any additional team members you consider to be advocates for our product?
Do you have anything that you would like to add about your experience with DriverFacts?